FAQ

Q1: How do I place an order?

Placing an order is simple:

1. Choose Your Product — Select the product you want and add it to your cart.

2. Enter Your Information — Provide your shipping address and contact details at checkout.

3. Complete Payment — Choose one of the available secure payment methods and complete your purchase.

4. Receive Confirmation — Once your order is confirmed, you will receive an order confirmation email.

Our team will then prepare your order for shipment.

Q2: Is my payment information safe?

Yes. We use secure payment technology designed to protect your personal and payment information.

Payments are processed through secure payment providers using encryption technology and recognized payment security standards.

We do not directly store your full credit card information on our systems.

Shipping & Delivery

Q3: Where will my order be shipped from?

All orders are shipped from our U.S. warehouse.

Orders are normally processed and shipped within 1–2 business days, excluding weekends and holidays.

Q4: How long does delivery take?

Estimated delivery times are:

  • U.S. Orders: Typically 3–5 business days

  • International Orders: Typically 7–15 business days

International delivery times may vary depending on the destination and customs processing.

Q5: Do you offer free shipping?

Yes. We offer free shipping on all orders with no minimum purchase requirement.

There is no additional shipping charge at checkout unless otherwise clearly stated.

Q6: Will I need to pay customs duties or import taxes?

For eligible international orders, we use DDP (Delivered Duty Paid) shipping.

Applicable customs duties and import taxes are included in your order total, so you should not be required to pay additional customs or import fees upon delivery.

Order Tracking

Q7: How can I track my order?

Once your order ships, we will send tracking information to your email.

You can use the tracking number on the carrier's official website to check the latest shipping updates.

Depending on the destination, your order may be delivered by carriers such as UPS, FedEx, DHL, USPS, or another logistics partner.

If you have trouble tracking your shipment, please contact our customer support team.

Q8: What should I do if my package is delayed?

Shipping times are estimates and may occasionally be affected by carrier delays, weather, customs processing, or other circumstances outside our control.

If your package appears significantly delayed or the tracking information has not updated for an extended period, please contact us and our team will help investigate the shipment.

Returns & Refunds

Q9: What is your return policy?

We accept returns within 30 days of delivery.

Returned products should be in good condition and include all original accessories, cables, manuals, and included items.

Because high-capacity lithium batteries require special handling, we recommend keeping the original packaging whenever possible.

Q10: What if my item arrives damaged, defective, or incorrect?

Please contact us as soon as possible.

For approved claims involving a damaged, defective, or incorrect item, we will cover the return shipping cost and provide either:

  • A replacement, or

  • A full refund

For visible shipping damage, please contact us within 48 hours of delivery.

Q11: Can I return an item if I change my mind?

Yes. You may request a return within 30 days of delivery.

For non-quality-related returns:

  • Return shipping is paid by the customer.

  • The product must be in good, resalable condition.

  • Original accessories and included items should be returned.

  • A reasonable deduction may apply for missing accessories, excessive wear, damage, or required replacement packaging.

Q12: How do I start a return?

Please do not send the product back without prior authorization.

To start a return:

1. Contact customer support with your order number and return reason.

2. We will normally review your request within 1 business day.

3. Once approved, we will provide return instructions and an RMA number.

4. Pack the product securely and follow the provided return instructions.

Our support team will guide you through the return, replacement, or refund process.

Q13: How long does a refund take?

Returned products are normally inspected within 3–5 business days after they arrive.

Once approved, refunds are issued to your original payment method and usually appear within 5–10 business days, depending on your bank or payment provider.

Warranty & Support

Q14: Is the 30-day return policy the same as the product warranty?

No.

The 30-day return policy applies to returns after delivery, while the product warranty covers eligible manufacturing defects according to the applicable warranty terms.

A manufacturing defect reported after the 30-day return period may still qualify for warranty service.

Q15: How can I contact customer support?

If you have questions about your order, shipping, returns, refunds, or product support, please contact our customer service team.

We normally respond within 24 hours.